Bulk & Wholesale Purchase Policy

Effective September 6, 2026.

Clear terms for bulk purchases, delivery claims, and optional protection against theft of contents during transit.

1. Scope and final sales

This policy applies to merchandise identified as bulk or wholesale on plainjane.com. In a mixed order, it applies only to the bulk or wholesale items. Retail items remain subject to our regular return and shipping policies.

All bulk and wholesale purchases are final sale. We do not accept returns or exchanges for changes of mind, ordering mistakes, personal preferences, expected effects, or normal batch variation.

Hemp flower is an agricultural product. Appearance, aroma, moisture, trim, bud size, and other characteristics may vary between batches. Review the product description and available certificate of analysis before ordering. Normal variation does not, by itself, qualify for a refund or replacement.

2. Order processing and carrier handoff

3. Shipping and confirmed non-delivery

Delivery estimates are not guarantees. Carrier delays, missed delivery attempts, and a temporary absence of tracking updates do not automatically qualify for replacement.

Plain Jane will reship at no additional charge when USPS confirms the shipment was lost or not delivered through carrier failure and tracking does not show Delivered. Contact us if tracking stops so the shipment can be investigated. If replacement stock is unavailable, we will contact you to arrange an acceptable resolution, subject to applicable law.

A whole package reported missing after a Delivered scan does not qualify under this non-delivery provision. This includes delivery to the wrong address marked Delivered and theft from a porch, mailbox, doorstep, or other delivery location.

4. Missing contents and other order issues

Inspect your shipment promptly. Report missing, incorrect, or damaged items to hi@plainjane.com within seven calendar days of delivery. Include your order number, a description of the issue and affected items, and clear photographs of the shipping label, all sides of the box, its seals, and everything received.

Keep the original box, packaging, and contents until the review is complete. Additional information or carrier inspection may be requested. Do not return merchandise without written authorization.

All claims are subject to review. A report of missing contents, package damage, or another issue does not automatically entitle you to a refund, replacement, or credit. We will communicate the outcome after reviewing the available information.

5. Optional Bulk Theft Protection

When offered, Bulk Theft Protection is optional and must be selected and purchased with the order. The charge is 2.5% of the eligible bulk merchandise subtotal after discounts, rounded to the nearest cent, with no minimum charge. Retail merchandise, tax, shipping, and the protection fee are excluded from the calculation. The exact fee is shown before purchase.

Protection covers approved claims for purchased bulk contents stolen from inside the package during transit, including partial theft. An outer package may be marked Delivered and still be reviewed for theft of its contents during transit. The delivery scan alone does not prove or disprove theft of contents.

For an approved claim, Plain Jane will arrange replacement of the affected eligible merchandise at no additional shipping charge. If the same merchandise is unavailable, we will contact you to arrange an acceptable resolution. Protection does not promise an automatic refund.

Protection does not cover:

• Porch piracy or theft after delivery.
• Whole packages reported missing after a Delivered scan, including misdelivery marked Delivered.
• Product damage, damaged packaging, crinkled or torn bags, or cosmetic damage.
• Quality complaints, normal batch variation, dissatisfaction, or expected effects.
• Ordinary delivery delays, customer address errors, or losses involving forwarding services.

Packaging damage alone does not establish theft or qualify for a replacement. Claims require supporting evidence and review. Use the seven-day reporting process above. Protection cannot be added after shipment or after an incident. Declining protection does not affect the confirmed non-delivery provision above or rights that cannot legally be excluded.

6. Repeat protection claims

Customers who submit theft-protection claims involving two or more separate orders will no longer be eligible to place future orders with Plain Jane.

Follow-up messages or additional evidence for the same incident are not separate claims. Claims concerning purchases already made, including the second claim, will still be reviewed under the protection terms applicable when those purchases were made.

7. Addresses and receiving shipments

Provide a complete and accurate shipping address and arrange to receive your shipment. Incorrect addresses, refused shipments, failure to collect a package, forwarding services, and customer-requested delivery changes do not automatically qualify for free reshipment. Any additional shipping charge will be disclosed before a reshipment is arranged. A signature may be required.

8. Effective date and applicable rights

This policy applies to orders placed on or after September 6, 2026. Earlier orders remain subject to the terms applicable when purchased.

Nothing in this policy limits rights or remedies that cannot legally be excluded. Optional protection does not replace those rights.

Questions or claims: hi@plainjane.com. Include your order number.