Updated on October 1, 2026.
Clear terms for bulk purchases, delivery claims, and shipment replacement eligibility.
1. Scope and final sales
This policy applies to merchandise identified as bulk or wholesale on plainjane.com. In a mixed order, it applies only to the bulk or wholesale items. Retail items remain subject to our regular return and shipping policies.
All bulk and wholesale purchases are final sale. We do not accept returns or exchanges for changes of mind, ordering mistakes, personal preferences, expected effects, or normal batch variation.
Hemp flower is an agricultural product. Appearance, aroma, moisture, trim, bud size, and other characteristics may vary between batches. Review the product description and available certificate of analysis before ordering. Normal variation does not, by itself, qualify for a refund or replacement.
2. Quality tradeoffs in lower-priced flower
We price bulk flower with its quality and presentation in mind. Lower-priced flower may feel drier, vary more from bud to bud in size or appearance, have a rougher trim or manicure, or be lightly seeded. These characteristics can put a batch in a lower price tier and may affect its usable yield or the preparation it needs.
A lower price does not mean every bag will have every one of these traits, and it does not excuse an incorrect item or flower materially different from its description. If you believe your order has an unusual issue, contact us promptly with your order number, a description, and clear photos so we can review it under these terms and applicable law.
3. Order processing and carrier handoff
During periods of heavy order volume, please allow up to 2–3 business days for processing before your shipment is handed to the carrier. Business days exclude weekends and holidays.
Processing time is separate from carrier transit time. Creating a shipping label does not mean the carrier has received the package.
Processing delays within this disclosed window are not grounds for cancellation, a refund, compensation, credit, or complimentary expedited shipping. This does not limit rights or remedies required by law. If processing is expected to exceed this window, we will contact you with an update and any options required by applicable law.
4. Shipping and confirmed non-delivery
Delivery estimates are not guarantees. Carrier delays, missed delivery attempts, and a temporary absence of tracking updates do not automatically qualify for replacement.
Plain Jane will reship at no additional charge when USPS confirms the shipment was lost or not delivered through carrier failure and tracking does not show Delivered. Contact us if tracking stops so the shipment can be investigated. If replacement stock is unavailable, we will contact you to arrange an acceptable resolution, subject to applicable law.
A whole package reported missing after a Delivered scan does not qualify under this non-delivery provision. This includes delivery to the wrong address marked Delivered and theft from a porch, mailbox, doorstep, or other delivery location.
5. Missing contents and other order issues
Inspect your shipment promptly. Report missing, incorrect, or damaged items to hi@plainjane.com within seven calendar days of delivery. Include your order number, a description of the issue and affected items, and clear photographs of the shipping label, all sides of the box, its seals, and everything received.
Keep the original box, packaging, and contents until the review is complete. Additional information or carrier inspection may be requested. Do not return merchandise without written authorization.
All claims are subject to review. A report of missing contents, package damage, or another issue does not automatically entitle you to a refund, replacement, or credit. We will communicate the outcome after reviewing the available information.
6. Shipment replacement policy
Shipment replacement is available only for claims approved after review under this policy. This may include carrier-confirmed non-delivery when tracking does not show Delivered and verified loss of purchased bulk contents from inside the package during transit, including partial loss.
An outer package may be marked Delivered and still be reviewed for contents shown through supporting evidence to have gone missing from inside the package during transit. The delivery scan alone does not prove or disprove loss of contents during transit.
For an approved claim, Plain Jane will arrange replacement of the affected eligible merchandise at no additional shipping charge. If the same merchandise is unavailable, we will contact you to arrange an acceptable resolution. This policy does not promise an automatic refund.
Shipment replacement does not cover:
- Porch piracy or theft after delivery.
- Whole packages reported missing after a Delivered scan, including misdelivery marked Delivered.
- Product damage, damaged packaging, crinkled or torn bags, or cosmetic damage.
- Quality complaints, normal batch variation, dissatisfaction, or expected effects.
- Ordinary delivery delays, customer address errors, or losses involving forwarding services.
Packaging damage alone does not establish missing contents or qualify for a replacement. Claims require supporting evidence and review. Use the seven-day reporting process above.
7. Repeat shipment claims
Customers who submit shipment-replacement claims involving two or more separate orders will no longer be eligible to place future orders with Plain Jane.
Follow-up messages or additional evidence for the same incident are not separate claims. Claims concerning purchases already made, including the second claim, will still be reviewed under the policy terms applicable when those purchases were made.
8. Addresses and receiving shipments
Provide a complete and accurate shipping address and arrange to receive your shipment. Incorrect addresses, refused shipments, failure to collect a package, forwarding services, and customer-requested delivery changes do not automatically qualify for free reshipment. Any additional shipping charge will be disclosed before a reshipment is arranged. A signature may be required.
9. Credit card authorization for a customer's first order over $3,000
A completed credit card authorization form is required only for the first order a customer places with Plain Jane that totals more than $3,000.00 USD. The authorized cardholder must complete and sign the form provided by Plain Jane and submit the requested government-issued photo ID through the secure verification process. The order will remain on hold until the authorization and identity verification have been reviewed and approved.
For an order already paid, the form confirms the existing payment and does not authorize an additional charge. Do not email your ID or provide a full card number, CVV, PIN, or image of your payment card on the form.
10. Applicable rights
Orders placed before this update remain subject to the terms applicable when purchased.
Nothing in this policy limits rights or remedies that cannot legally be excluded.
Questions or claims: hi@plainjane.com. Include your order number.