Plain Jane Shipping and Returns Policy
*Disclaimer: We do not ship Delta-8 or Delta-9 THC products to the following states: AK, AZ, CA, CO, CT, DE, DC, HI, ID, IA, LA, MA, MI, MN, MS, MT, NV, NY, ND, OR, RI, UT, VT, VA, or WA due to local laws in those regions
**We cannot ship THCA products to: AK, CA, CT, DE, DC, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MA, MI, MN, MS, MT, NE, NJ, NM, NY, ND, OH, OR, PA, RI, SC, SD, TN, UT, VA, WA, or WI due to local laws in those region
***We do not ship any products to the following states: California, Idaho, Iowa, Oregon, or Utah due to local laws in those regions
International Shipping:
We do not ship outside of the United States or US Territories!
Shipping Policy
We do our best to have all packages shipped out of our Fulfillment center within 1-3 business days (Monday-Friday) of your payment processing successfully. The time (in addition to fulfillment time) that it takes your package to get to you depends on the shipping method you choose at checkout:
Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase.
If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days AFTER the package has shipped.
We offer free shipping for domestic orders over $75, and they will be sent using USPS Ground Advantage shipping. However, an adult signature fee will apply when required by law and shipped by UPS. If you want to receive your package sooner, you have the option of paying for another shipping method at checkout.
Depending on where you live, the time it may take for your product to reach you may vary. A confirmation email will be sent with a tracking number once your package ships.
Shipping costs are non-refundable.
For other shipping-related questions, please contact us at hi@plainjane.com.
Refund Policy
We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen.
You can return most unopened, unused products within 7 days of receiving them.
We do not guarantee delivery or order quality/completion if you are using a mail forwarding service. These services are largely scams, and we will not be able to reimburse you for any issues that could result from their tampering with, stealing, or losing your order!
Return Process
- Email us at hi@plainjane.com to let us know that you will be returning your product within the 7-day time limit.
You may return your product to:
Plain Jane
PO Box 1761
Medford, OR 97501If you’d like, you can also request a prepaid return label from us. The cost of the label will be deducted from your refund once the return is processed.
- Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.
- Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 3-10 business days for the refund to post to your statement.
Exchange for Damaged or Defective Products
If you have received a damaged or defective product, please email us at hi@plainjane.com. We will be happy to refund or replace your purchase.
*Plain Jane will only accept returns and refunds from purchases made on plainjane.com. Plain Jane will not allow returns from a purchase made in a retail store.
**Please also note that we do not have a money-back guarantee, as CBD does affect everyone differently. We are not able to accept any product that has been opened or used.
Delayed / Lost Packages:
Over 99% of the time, our packages arrive on time with no delays. On occasion, a package will get lost in the mail or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases, that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS, and they are usually able to locate the package. You can reach UPS at 866-PICK-UPS.
For flower orders, if you order using Ground Advantage, please note there is no insurance, and should the package be lost, we will not replace it.
If you would like insurance, please use Priority Mail, which does come with either $50 or $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. Insurance claims and USPS/UPS service issues must be directed to USPS/UPS. Plain Jane cannot resolve issues on behalf of USPS or UPS
We are not responsible for any package being stolen from your doorstep or mailbox.
Coupon Codes and Discount Codes
Coupon codes and discount codes are NOT eligible for refunds and cannot be applied retroactively once an order is placed. If a code is not valid, we apologize, but assure you that we already offer some of the lowest prices for hemp and CBD.
If you’re interested in savings, feel free to reach out to our team to see what current promotions are available. Active coupons will also be listed on our homepage at plainjane.com, and you can sign up for our newsletter for access to even bigger rewards and exclusive offers.
